Refund Policy

Divergeix Email Analyzer · Last updated: April 19, 2026

This Refund Policy applies to all paid subscriptions to the Divergeix Email Analyzer operated by Divergeix Worldwide Private Limited.

Summary

• New subscribers get a 7-day refund window.
• After 7 days, or if the Service has been used to analyse / generate replies, the subscription is non-refundable for the current billing period.
• Annual plans are refunded on a pro-rata basis only in the event of Service discontinuation by us.
• Refunds are returned to the original payment method via Razorpay within 5–10 business days.

1. 7-day refund window (new subscribers)

To request a refund, email support.divergeix@gmail.com with:

• The email address you used at Razorpay checkout
• Your Razorpay Order ID or Subscription ID (from the receipt email)
• A brief reason for the refund request

We aim to acknowledge refund requests within 48 hours and process approved refunds within 5 business days. Razorpay's own processing adds 5–10 business days for the amount to appear in your account, depending on your bank.

2. When refunds are NOT given

• More than 7 days have passed since your first payment.
• You have used the paid features (analyzed a thread, generated a reply, elaborated, chatted, translated, or followed up on any thread) under the paid plan.
• You are asking for a refund of a renewal charge (2nd month onwards). Use the Cancellation Policy instead — cancelling before the next renewal date prevents future charges.
• You cancel mid-month. The subscription continues until the end of the paid period; no partial refund is issued.
• Your account is suspended or terminated for violating the Terms of Service.
• The refund is requested due to issues with your own setup (e.g. Chrome extension disabled, Gmail not reachable, local network issues) rather than an issue with the Service itself.

3. Exceptional circumstances

We may, at our sole discretion, issue a pro-rata refund in exceptional cases such as:

• A prolonged (> 48 continuous hours) outage of the Service caused by us
• An unauthorized charge proven to be fraudulent
• Discontinuation of the Service by us (remaining paid period will be refunded pro-rata)

4. How we process refunds

• All refunds are processed through Razorpay back to the original payment instrument (card / UPI / net-banking account)
• We cannot refund to a different account
• GST that was collected will be reversed proportionally
• Revised GST invoice / credit note will be sent to the billing email

5. Chargebacks

Please contact us first before raising a chargeback with your bank. Chargebacks raised without first attempting to resolve with us may result in permanent account suspension. We cooperate fully with bank chargeback investigations.

6. Dispute resolution

If your refund request is denied and you believe the denial is unfair, escalate to our Grievance Officer (Satya Ojha, Admin, support.divergeix@gmail.com). We respond to all escalations within 30 days, as required by the Consumer Protection Act, 2019.

7. Contact

All refund requests: support.divergeix@gmail.com. Please include your Razorpay Order ID or Subscription ID.